Privacy Policy

The subject of this Privacy Policy is not only the processing of personal data when visiting our websites, but also our handling of your data if you are a prospective customer, client, partner, or supplier, or if you apply for a position at iTernity. Additionally, we inform you of your rights and provide all necessary contact details.

The party responsible for processing your data is

iTernity GmbH
Managing Directors: Armin Weißer, Marcus Schiewe
Heinrich-von-Stephan-Straße 21
79100 Freiburg
Email: info@iternity.com
Phone: +49 761 59034810

Please contact us; we will attend to your request immediately.

If you have further questions regarding the processing of your personal data or require additional information on data protection, you are also welcome to contact our Data Protection Officer directly.

In principle, the use of iTernity GmbH’s websites is possible without providing any personal data.

However, if a data subject wishes to use special services of our company via our website, processing of personal data could become necessary. If the processing of personal data is required, it is carried out on the basis of Art. 6 (1) (b) and (c) of the General Data Protection Regulation (GDPR). Data transmission between your browser and our web server, as well as data transmission from forms to us, is always encrypted. The legal basis for web server operation, statistics, and loaded content is Art. 6 (1) (f) GDPR.

Our company has implemented numerous technical and organizational measures to ensure the most complete protection possible for personal data processed via this website. Nevertheless, internet-based data transmissions can fundamentally have security gaps, so absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us via alternative means, such as by telephone.

2.1. Logging and Session Recognition

Each time a website is accessed, your browser typically transmits the following data: your IP address, date and time, requested page, the website you previously visited, the browser and operating system you use to access the page, and the languages stored in your browser. We log this data to ensure secure operation. Our hoster stores your IP address only in shortened form. After 7 days, the entries are incorporated into anonymous access statistics and deleted.

We use transient cookies (e.g., session ID) to recognize related requests. If you prohibit your browser from accepting these cookies, you will not be able to use some functions (e.g., logging into the portal). Typically, your browser deletes these cookies when you close it. You can configure your browser settings according to your wishes; however, you may then not be able to use all functions of this website.

2.2. ClickDimensions

We use ClickDimensions to analyze your visit to our website and your interaction with our emails. For example, if you click on a link in one of our marketing emails, this is assigned to your behavior. We import the data evaluated by ClickDimensions on our behalf into our customer database (CRM). We use the information merged in this way to make our emails and websites more relevant, optimize our marketing activities, and provide interest-based advertising.

The ClickDimensions server is located in the EU. We have concluded a data processing agreement and the current standard contractual clauses with ClickDimensions. In these, ClickDimensions assures us that it will not use the data for its own purposes. General information can be found on the ClickDimensions privacy page.

2.3. Google Maps and YouTube

We have integrated Google Maps to display interactive maps. For this purpose, we use a 2-click solution, so that data is only transmitted to Google when you interact with the map. Google then processes technically necessary data (your IP address, our provider ID) also for its own purposes. In this regard, we have accepted Google’s joint responsibility agreement.

We embed YouTube videos on some web pages. For this purpose, we use a 2-click solution, so that data is only transmitted to YouTube when you load the video by clicking. The data-saving embedding contains our provider ID. YouTube therefore knows which page the video is accessed from. If you are logged into your YouTube account, YouTube learns that you are visiting our website. You can prevent this by logging out of YouTube.

Further information on the use of Google Maps and YouTube can be found in Google’s Privacy Policy.

2.4. Links to Social Media Platforms

We only use static links to Twitter, Xing, YouTube, and LinkedIn; therefore, your data is not transmitted to these companies.

2.5. Contact Form

When you contact us by email or via our contact form, the data you provide (your email address, as well as your first and last name, and any other information you provide) will be stored by us to answer your questions. We delete the data arising in this context after storage is no longer required, or restrict processing if statutory retention obligations exist. We only store requests that can be considered as initiating a contract according to Art. 6 (1) (b) GDPR.

3.1. B2B Master Data and Interests

Prospective customers contact us directly, are selected as part of market research, or are transmitted by external service providers. We store the data of prospects, customers, and partners in a CRM system and inform them about our products and services. In doing so, we consider and store the specific interests of the contacts. We record and link the specific interests of our contacts via our emailings and our website. From this, we derive sales opportunities for our software solutions and promote the contacts accordingly. For this purpose, we only use contact data where we can assume that there is an interest in our products and services. Invalid contact data is corrected or deleted. The legal basis is Art. 6 (1) (f) GDPR. Due to the indefinite license for iTernity GmbH software solutions, master data is only deleted upon request. Data of prospective customers is deleted at the latest if no business relationship exists 10 years after the first contact and the expression of interest in our products was 10 years ago. We process personal data of customers and partners to the extent necessary to provide the contractual services. The legal basis is Art. 6 (1) (b) GDPR. For the purpose of contract execution, personal data is passed on to third parties (e.g., shipping companies, payment service providers) who process the data under their own responsibility. Further use only takes place if legal permission exists. Personal data is stored as long as it is necessary for contract execution. Statutory retention obligations remain unaffected.

3.2. Support Portal

In the Support Portal, we only store your specified profile information and use it exclusively to process your inquiries and tickets. Data provided within the scope of support is retained for analysis, further development, and traceability.

3.3. Newsletter

If you wish to subscribe to one of our newsletters, we require a valid email address and your name. We use both for advertising purposes until you unsubscribe from the newsletter. The legal basis for subscribed newsletters is Art. 6 (1) (a) GDPR. We also send this newsletter to relevant contacts among our prospects, customers, and partners, as we assume a mutual interest there. The legal basis for these newsletters is Art. 6 (1) (f) GDPR. Each newsletter contains an unsubscribe link, with which you can revoke your consent at any time or object to the sending of the newsletter at any time. You can also unsubscribe directly by email, among other methods. We use ClickDimensions for newsletters, see above.

If you apply for a position with us, we require the following data to determine your suitability: name, date of birth, nationality, contact details, CV, and certificates. The legal basis is Section 26 (1) BDSG. This data is accessible to the HR department and your future supervisors. Exceptions concern cases in which the legislator requires or provides for the disclosure of data (for example, within the framework of tax audits by the tax authorities or in the scope of application of the Money Laundering Act). A transfer abroad only takes place if you apply for such a corresponding position.

For data protection reasons, please send your application in any case and without exception to hr@iternity.com.

If you apply to us via portals operated by third parties, we receive your data from the source to which you declared your consent for data transmission. Further information on data collection can be obtained from the respective source. As part of the application process, we also check whether we can offer you another vacancy that fits your application. Should we be interested in keeping your application documents for a later date, we will ask you for separate consent in this regard. Otherwise, we generally store your application data for a duration of six months from receipt of the application, provided that statutory retention obligations do not prevent this. The legal basis is Art. 6 (1) (a) GDPR.

Under the respective legal requirements, you have the following rights regarding the personal data concerning you:

  • Right to confirmation
  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to lodge a complaint with a supervisory authority

If you wish to exercise your rights, you are welcome to contact our Data Protection Officer at any time.

As a data subject of data processing, you are entitled to the following rights:

a) Right to confirmation

If you want to know whether we process your data, you can exercise your right to confirmation.

b) Right of access

You have the right to receive free information from us at any time as to whether and which of your data we have stored.

c) Right to rectification

You can demand at any time that we correct your personal data if the data contains an error. If the data is incomplete, you can demand completion.

d) Right to erasure (right to be forgotten)

You have the right to demand that we delete your data immediately, provided that no statutory retention periods or permissive facts prevent this.

e) Right to restriction of processing

You have the right to demand that we restrict processing. The data will then not be deleted, but will no longer be available for processing.

f) Right to data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. In addition, you have the right to transmit this data to another entity without any hindrance on our part, provided that no compelling reasons speak against it. For this purpose, you can demand that we transmit this data directly, provided that no rights and freedoms of other persons are violated and it is technically feasible.

g) Right to object

You can object to the use of your data at any time if the data processing is based on the legal grounds of Art. 6 (1) (a) (consent) or (f) (legitimate interest) GDPR.

h) Right to lodge a complaint with the data protection supervisory authority

You have the right to complain to a supervisory authority if you believe that we are violating the Data Protection Act. The supervisory authority responsible for iTernity GmbH is the State Commissioner for Data Protection for Baden-Württemberg. Information can be found at https://www.baden-wuerttemberg.datenschutz.de/.

As a responsible company, we refrain from automated decision-making.