iTernity Support

5.0

★★★★★

Google reviews

100 %

GDPR-compliant archiving

1.200 +

Customers worldwide

100 +

ISV applications

20 +

Years of experience

Your support options

Hand with a light bulb as a symbol for the support options

Find solution articles In the iTernity Knowledge Base, you will find solutions to frequently asked questions. Additional articles help you, for example, create an iCAS-Support.zip or submit a license request.

Icon with crossed hammer and screwdriver for support tools

Report a support case Is your issue not covered in our Knowledge Base? Your system is not working correctly, you are receiving error messages, or you would like to change your settings? Please create a new support case.

Symbol of a document with a green download arrow

Open the download area In the download area, you can download the latest software, the complete documentation, and technical Whitepapers.

Green symbol of a telephone handset for phone support

Call the hotline If, for technical reasons, you are unable to use the Support Portal, you can also reach our support team by phone via our hotlines; you will find the numbers further down.

E-Mail Support You can also send us your request or case by e-mail, which automatically opens a support ticket in our Support Portal. In order for us to be able to answer you promptly, please advise your license number in the e-mail.

Support hotlines

Germany

Switzerland

Austria

iTernity Support Portal

In this overview you will learn how to use our Support Portal most easily. iTernity provides comprehensive, high-quality support within the scope of the support agreement.

New support cases can be opened via email or via the iTernity Support Portal. When creating a ticket in the Support Portal, all relevant data is requested so that your inquiry can be processed promptly and efficiently. If you send us your request by email, please provide the license number of your iCAS software. The iTernity Support Portal also offers a Knowledge Base and a Download Area where you can find information on all relevant topics and frequently asked questions.