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iTernity Support

Go to the Support Portal

Always the best way to meet your challenges

We are here to help you! For questions or technical problems, we are always at your disposal. Our e-mail support and the iTernity Support Portal offer you all the possibilities to solve your questions as fast as possible.

E-Mail Support

You can also send us your request or case by e-mail, which automatically opens a support ticket in our Support Portal. In order for us to be able to answer you promptly, please advise your license number in the e-mail.

iTernity Support Portal

In this short instruction, we describe how to use our support portal best. iTernity offers comprehensive and high-quality support within the scope of our support agreements.


New support cases can be opened via e-mail or via the iTernity Support Portal. During the ticket creation in the portal, all relevant data is gathered so that your request can be processed as quickly as possible. If you send us your request by e-mail, please include the license number of your iCAS software. The iTernity Support Portal offers a Knowledge Base and Download Area where you can find information on all relevant topics and frequently asked questions.


Support Hotlines

In addition to the communication via the support portal and via e-mail, you can also reach us by phone.


Support Hotlines:

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