• Navigation
  • Warenkorb



The subject of this privacy policy is not only the processing of personal data when visiting our websites, but also our handling of your data if you are an interested party, customer, partner, supplier or if you apply to iTernity. In addition, we inform you of your rights and provide all necessary contact information.


1. Responsibility and data protection officer

Responsible for the processing of your data is


iTernity GmbH
CEO: Ralf Steinemann
Heinrich-von-Stephan-Straße 21
79100 Freiburg
E-Mail: info@iternity.com
Phone: +49 761 59034810


Please contact us, we will handle your request immediately.


If you have further questions about the processing of your personal data or require further information on the subject of data protection, you can also contact our data protection officer directly.

Website user

2. Use of our website and legal basis of processing

The use of the iTernity website is possible without any indication of personal data. However, if a data subject wants to use special services of our enterprise via our website, processing of personal data could become necessary. If processing of personal data is necessary, this will be based on Art. 6 I lit. b and c of the General Data Protection Regulation (GDPR). The data transmission between your browser and our web server as well as the data transmission from forms to us is always encrypted. The legal basis for web server operation, statistics and reloaded content is Art. 6 para. 1 lit. f GDPR.


Our company has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed via this website. Nevertheless, Internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

2.1. Logging and session detection

Every time you visit a website, your browser typically transmits the following data: Your IP address, date and time, requested page, the website you previously visited, which browser and operating system you use to access the page, as well as your languages stored in the browser. We log this data to ensure secure operation. Our hoster stores your IP address only in abbreviated form. After 7 days, the entries flow into an anonymous access statistic and are deleted.


We use transient cookies (e.g., session ID) to recognize related requests. If you prohibit your browser from accepting these cookies, you will not be able to use some functions (e.g., logging into the portal). Usually, your browser deletes these cookies when you close the browser. You can configure your browser setting according to your preferences, in which case you may not be able to use all the functions of this website.

2.2. Matomo

We use the web analytics service Matomo. No cookies are used for this purpose. Your IP address is stored anonymously by Matomo. If you do not agree with the storage and analysis of this data from your visit, you can object below by clicking. In this case, an opt-out cookie will be placed in your browser, with the result that Matomo will not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to be reactivated by you.

2.3. ClickDimensions

We use ClickDimensions to analyze your visit to our website and your interaction with our emails. For example, when you click on a link in one of our marketing emails, this is attributed to your behavior. We import the data evaluated at ClickDimensions on our behalf into our customer database (CRM). We use the information aggregated in this way to make our emails and websites more relevant, to optimize our marketing activities and to provide interest-based advertising. The ClickDimensions server is located in the EU. We have concluded a data processing agreement and the actual standard contractual clauses with ClickDimensions. In it, ClickDimensions assures us that it will not use the data for its own purposes. General information can be found on the ClickDimensions data protection page.

2.4. Google Maps and YouTube

We have integrated Google Maps to display interactive maps. For this purpose, we use a 2-click solution so that data is only transmitted to Google when you interact with the map. Then Google processes technically necessary data (your IP address, our provider identifier) also for its own purposes. We have accepted Google's shared responsibility agreement in this regard.


On some web pages, we embed YouTube videos. For this purpose, we use a 2-click solution so that data is only transmitted to YouTube when you load the video by clicking on it. The data-saving embedding contains our provider identifier. YouTube therefore knows on which page the video is accessed. If you are logged into your YouTube account, YouTube thus learns that you are visiting our website. You can prevent this by logging out of YouTube.


For more information on the use of Google Maps and YouTube, please see Google's privacy policy.

2.5. Links to social media platforms

We only use static links to Twitter, Xing, YouTube and LinkedIn, so your data is not transferred to these companies.

2.6. Contact form

When you contact us by e-mail or via our contact form, the data you provide (your e-mail address as well as your first and last name, and possibly other information you have provided) will be stored by us to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal obligations to retain data. We only store those inquiries which, according to Art. 6 para. 1 lit. b GDPR, can be considered as initiating a contract.

2.7. SalesViewer

We use SalesViewer to better target content to our website users and prioritize our sales efforts. SalesViewer does not store cookies but relies on a database of company IP addresses and JavaScript code to collect company-related data. You can object to the data processing at any time: Opt-out SalesViewer. This will place an opt-out cookie for this website on your device.

Interested parties, customers and partners

3. Interested parties, customers, and partners

3.1. B2B master data and interests

Interested parties contact us directly, are selected during market research or are transmitted by external service providers. We store the data of interested parties, customers and partners in a CRM system and inform them about our products and services. In doing so, we consider and store the specific interests of the contacts. Via our e-mailings and our website, we record and link the specific interests of our contacts. From this, we derive sales opportunities for our software solutions and promote the contacts accordingly. For this purpose, we only use contact data for which we can assume that there is an interest in our products and services. Invalid contact data is corrected or deleted. The legal basis is Art. 6 para. 1 lit. f GDPR.


Due to the perpetual license for software solutions of iTernity GmbH, master data will only be deleted upon request. Data of interested parties will be deleted at the latest when there is no business relationship 10 years after initial contact and the expression of interest in our products 10 years ago.


We process personal data of customers and partners to the extent necessary to provide the contractual services. The legal basis is Art. 6 para. 1 lit. b GDPR. For contract performance, personal data is passed on to third parties (e.g., shipping companies, payment service providers), who process the data on their own responsibility. Further use will only take place if there is a legal permission. Personal data will be stored as long as this is necessary for the execution of the contract. Legal storage obligations remain unaffected.

3.2. Support Portal

In the support portal, we only store the profile information you provide and use it exclusively to process your inquiries and tickets. Data provided as part of support is retained for analysis, further development and traceability.

3.3. Newsletter

If you would like to subscribe to one of our newsletters, we need a valid email address and your name. We use both for advertising purposes until you unsubscribe from the newsletter. The legal basis for subscribed newsletters is Art. 6 para. 1 lit. a GDPR.


We also send this newsletter to relevant contacts among our interested parties, customers and partners, as we assume a mutual interest there. The legal basis for these newsletters is Art. 6 para. 1 lit. f GDPR.


Each newsletter contains an unsubscribe link with which you can revoke your consent or object to the sending of the newsletter at any time. You can also unsubscribe directly by e-mail, among other things. We use ClickDimensions for newsletters, see above.


4. Your application to iTernity

If you apply for a job with us, we require the following data to determine your suitability: name, date of birth, nationality, contact details, CV and references. The legal basis is § 26 S. 1 BDSG. This data is accessible to the HR department and your future superiors. Exceptions concern cases in which the legislator requires or provides for the transfer of data (for example, in the context of tax audits by the tax authorities or in the scope of the Money Laundering Act). Data will only be transferred abroad if you apply for such a corresponding position.


For data protection reasons, please send your application in any case and without exception to jobs@iternity.com.


If you apply to us via portals operated by third parties, we will receive your data from the source to which you have declared your consent to the transfer of data. You can obtain more information on data collection from the source in question. As part of the application process, we also check whether we can offer you another vacancy that matches your application. If we are interested in retaining your application documents for a later date, we will ask you for separate consent to this effect. Otherwise, we will store your application data for a period of six months from the date of receipt of your application, unless this conflicts with statutory retention obligations. The legal basis is Art. 6 para. 1 lit. a. GDPR.


5. Your rights as a data subject

You have the following rights under the respective legal requirements regarding personal data about you:

  • Right to confirmation
  • Right to information
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to transfer your data or to have it transferred
  • Right to object
  • Right to lodge a complaint with a supervisory authority


If you would like to exercise your rights, you can contact our data protection officer for this purpose at any time.

As a data subject of the data processing, you have the following rights:


a) Right to confirmation

If you want to know whether we are processing your data, you can exercise your right to confirmation.


b) Right to information

You have the right to obtain from us at any time, free of charge, information about whether and which of your data we have stored.


c) Right to rectification

You can request us to correct your personal data at any time, if the data contains an error. Should the data be incomplete, you can demand that it be supplemented.


d) Right to deletion (right to be forgotten)

You have the right to demand that we delete your data without delay, if there are no legal retention periods or permissions to the contrary.


e) Right to restriction of processing

You have the right to demand that we restrict processing. The data will then not be deleted, but will no longer be available for processing.


f) Right to transfer your data or to have it transferred.

You have the right to receive your personal data in a structured, common and machine-readable format. You also have the right to transfer this data to a third party without to another entity without any hindrance on our part, provided that there are no compelling reasons against it. For this purpose, you may request us to forward this data directly, if this does not violate the rights and freedoms of other persons and that it is technically are violated and it is technically feasible.


g) Right to object

You can object to the use of your data at any time, if the data processing is based on the legal grounds of Art. 6 para. 1 lit. a (consent) or f (legitimate interest) GDPR.


h) Right to complain to the data protection supervisory authority.

You have the right to complain to a supervisory authority if you are of the opinion that we are in breach of the Data Protection Act. The supervisory authority responsible for iTernity GmbH is the State Data Protection Commissioner for Baden-Württemberg. Information can be found at https://www.baden-wuerttemberg.datenschutz.de/.

Automated decision making

6. Existence of automated decision making

As a responsible company, we do not use automated decision making.

Insights, News & Events | Stay up to date!
Subscribe to our Newsletter