iTernity Support

iTernity offers users comprehensive and high-quality support within the scope of support agreements.

Please note that new tickets can only be opened via the iTernity Support Portal. During ticket creation, all relevant data is gathered here so that your request can be processed as quickly as possible. In addition, the iTernity Support Portal offers a knowledge base in which you can find information on many topics related to iCAS.

Click here for the iTernity Support Portal

iTernity Support Portal

If for technical reasons you are unable to use the portal, you can also contact us by phone.

Please note that there may be delays in processing your enquiry when contacting us by phone, as the relevant data for analysing your enquiry may have to be gathered manually.

Support-Hotline DE: +49-761-3873 666

Support-Hotline Americas: +1-646-395-1158

Support-Hotline UK: +44-203-051-5966


Comply with GDPR on the basis of a central archive storage platform


Syngenta ensures compliance with HPE and iTernity

More flexibility thanks to virtualization – iCAS on virtual servers.